Refund Policy

Effective date: March 8, 2026

This Refund Policy explains when refunds may be issued for purchases made through IRON.

1. Digital Products and Early Access

Because digital products, access rights, downloadable materials, and early-access offerings are made available immediately or reserved for you upon purchase, all sales are generally final.

However, we may review refund requests on a case-by-case basis where required by law or where there has been a duplicate charge, billing error, or material failure to provide the purchased access.

2. Services

For services such as optimization, setup, advisory, or custom work, refunds are generally not available once work has started, materials have been reviewed, or delivery has begun.

If no work has started yet, you may request cancellation within 24 hours of purchase.

3. Duplicate Charges

If you were charged more than once for the same purchase, contact us and we will investigate and correct any verified duplicate billing.

4. Non-Refundable Situations

Refunds are generally not issued for:

• change of mind after purchase;
• failure to use the product or service;
• lack of usage, login, or engagement;
• dissatisfaction based on expectations not stated in the offer;
• services already delivered in whole or in part.

5. How to Request a Refund Review

To request a refund review, email support@yourdomain.com with:

• your full name;
• the purchase email address;
• the date of purchase;
• the product or service purchased;
• the reason for your request.

6. Chargebacks

Before initiating a chargeback, please contact us so we can try to resolve the issue directly. Filing a false or abusive chargeback after receiving access or delivery may result in account suspension or termination where permitted by law.

7. Processing Time

If a refund is approved, it is typically submitted within 5 business days. Your payment provider may take additional time to post the refund.

8. Contact

For refund questions, contact us at support@yourdomain.com.

This policy is a starter template. You should align it with your actual offer, fulfillment process, and local legal requirements.